FAQ

What does “repaired” mean?

We are an “IT Asset Management” organization, which implies that we work with organizations who have a lot of information bearing hardware (for example PCs, PC, workers) and we deal with their finish of life stock, erase all information, clean and get ready available to be purchased. We take working machines from the beginning client and repair/remarket/revive them, they are cleaned all around prepared for use!

Does “renovated” imply that the units were broken?

NO!! The renovated items on offer are taken from an office work area (with consent obviously!) in working condition.

What does “NOT introduced” or “NO OS or License” mean?

Laptops/PCs that are sold with this in the title are sold with a BLANK hard drive also, won’t boot without the right media. You should have the right media and skill to introduce Windows/Linux/other working framework. We do no gracefully any media with these machines.

You sell new and second client kit?

Yes, the entirety of our new unit is producer fixed (for example never been opened) as you would hope to get from another other online retailer – all of our reviewed items are plainly set apart as such.

Why are there more than one of the equivalent product?

Our repaired stock is evaluated and every one is extraordinary, we show you the stock accessible and it’s condition this implies you can picked which accurate model you need. At times we have a lot of stock to show single items so we bunch them into grades A – C

Why purchase refurb?

There are numerous purposes behind purchasing revamped pack going from a business’ prerequisite for consistency in gear to an adroit home client basically needing to cause their pounds to go that a lot further. The assemble quality on our corporate refurb units is extraordinary – especially the T60 and X60 ranges!

Why purchase from trustfulwonderful?

We do the refurbishing – we aren’t only an affiliate we are an Asset Management Company – see trustfulwonderful for further subtleties! We are trusted by huge corporate organizations and retailers to deal with their inventory.

Not just do we give astounding an incentive on the entirety of our items however you can be upbeat in the information that we are effectively seeking after a greener methodology to the IT flexibly chain; in reality by purchasing from trustfulwonderful you are diminishing your carbon impression when contrasted with purchasing new unit for additional subtleties see here.

We have been doing business for quite a long time (est 1995) and online since 1999 so we are here to stay.

Where do the items come from?

“We source some our items from huge corporate organizations and “renovate” them which basically implies they are totally cleaned of any information, at that point wellbeing checked, cleaned, checked again and evaluated contingent upon the mileage. For additional subtleties see our refurbished page.

Some items are gets back from enormous retail chains or even the producer which again have experienced our rigid checks before shipping.

What is in the box?

This obviously relies upon what you purchase and our items will by and large have unequivocal guidelines on what is incorporated on the off chance that it isn’t proclaimed as included, at that point it presumably isn’t yet on the off chance that you are uncertain in at any rate.

As an overall guideline manuals are excluded, however can be helpfully downloaded from the manufactuer’s websites: HP | IBM

Please note we don’t give media circles PCs or Laptops except if explicitly expressed in the product.

What comes installed?

Where a working framework is introduced this will be expressed on the thing, where no notice of a working framework is made, one won’t be installed

PC/Laptops won’t be pre-stacked with Office applications, for example, Word/Excel.

Please note you should actuate your duplicate of Windows when you get your PC/PC your Windows COA will be on the packaging (here and there under the battery with PCs) Click HERE for a guide.

Battery life?

Batteries are tried and affirmed as tolerating a charge, we can’t ensure the battery life of provided batteries.

Where things are marked as a “screen” or “PC” with out specifics?

Some of the items that we offer are gathered and you will get one of various brands, all items will be of proportionate detail; we can’t ensure which make/producer you will get except if stated.

What guarantee is included?

As standard on practically all items we give a multi month guarantee, as well as the rest of the maker’s guarantee where accessible. Further guarantee perhaps remembered for the item description.

Our guarantee page is HERE

How can I pay?

You can pay in an assortment of techniques: see Payment Methods

How rapidly will it arrive?

This relies upon your picked conveyance type; yet we will despatch your products as fast as conceivable as per your picked conveyance type.

Orders put throughout the end of the week will be handled on Monday, all conveyance times are Business/Working day and do exclude ends of the week or bank holidays.

How is my request delivered?

We convey all things by the most appropriate strategy accessible to us, from Royal Mail 1st Class through to DPD Courier (contingent upon the worth and size of the unit).  For full data our conveyance page is here.

What in the event that I object to my items?

Please contact us and we will help, it would be ideal if you guarantee that you have your trustfulwonderful request number as well as item subtleties to hand to assist us with handling your call quickly.

Do I get a console and mouse with my desktop?

Our repaired work areas are provided with power links (except if something else expressed) just, anyway pristine work areas will incorporate mouse and console (this will be expressed in the item specifications).

How do I contact trustfulwonderful Online?

Click on the Contact Us button in the route bar

I have an advancement code, when do I use it?

Proceed through to the checkout and you will see an advancement code passage box – there is another open door on the last page of the checkout also

I have an advancement code, what would i be able to utilize it on?

This will rely upon your code, anyway most codes just apply to items reviewed A-C and not spic and span things; you should affirm this with the site/email/letter that you got it on

What in the event that I can’t discover the solution to my inquiry here?

Answers to the most generally posed inquiries ought to show up here – yet on the off chance that your question isn’t tended to please utilize the ‘Reach Us’ part of the website.

Site help – for data about how to utilize this site:


Customer Service – for data about security, conveyance and establishment, terms and conditions, undoings and returns.

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